Cancellation Policy
Cancellation windows vary by vehicle class and pickup location — your exact cancellation terms are confirmed with your quote. The sections below are the current default windows; please contact our 24/7 desk at +1-833-457-5466 or book@chauffyr.com to confirm the window on your specific booking.
Sedan (Mercedes-Benz S-Class / E-Class)
Short-notice cancellations and no-shows are charged. The exact window depends on pickup location, time of day and route. Confirmed on your quote.
SUV (Cadillac Escalade / Suburban / Lincoln Navigator)
SUVs are typically dispatched further in advance than sedans; cancellation windows are commonly longer. Confirmed on your quote.
Van / Sprinter Jet (Mercedes-Benz Sprinter Jet, up to 8 guests)
Group vehicles have the longest minimum-notice windows due to pre-staging and chauffeur assignment logistics. Confirmed on your quote.
Executive Sprinter (up to 13 guests)
Executive Sprinter and larger group vehicles require the longest cancellation notice. Confirmed on your quote.
Event bookings
Event bookings (concerts, sports, galas, weddings, any venue event) are governed by the event booking rules: 4-hour hourly minimum and a venue parking/staging pass must be arranged by the client. Event-booking cancellation terms are confirmed with the quote and may be stricter than standard bookings.
No-shows
A no-show is charged in full at the quoted fare. If your flight is delayed or diverted, your chauffeur waits — flight tracking is active on every airport pickup, and the first 60 minutes of airport wait after landing are complimentary.
To cancel or modify, call +1-833-457-5466 or email book@chauffyr.com anytime, 24/7.