CHAUFFYR.COM (GLOBAL CHAUFFEURED SERVICE) — TERMS & CONDITIONS
By booking with Chauffyr.com (Global Chauffeured Service), the client accepts these Terms & Conditions and is responsible for all passengers, fees, and charges associated with the reservation.
Reservations & Changes
A valid credit card is required to confirm all reservations. Deposits or prepayment may be required. Changes are subject to availability and may change the price. Non-special-event date changes must be requested at least 15 days before service.
Rates, Wait Time & Extra Charges
Quotes are estimates unless confirmed in writing as fixed. Final charges may include actual time, overtime, mileage, waiting time, additional stops, tolls, parking, airport/venue fees, and other incurred costs.
Complimentary Waiting Time: 60 minutes after actual flight arrival for commercial airport pickups; 15 minutes for all non-airport and FBO/private-aviation pickups. Waiting time is billed after the applicable grace period.
- Additional Stops: From $35, plus applicable travel time and distance.
- Holiday Surcharge: 15%.
- Late-Night Surcharge (10 PM–6 AM): 10%.
- Child Seats: $25–$35 each.
- Damage / Excessive Cleaning: Typically $250–$1,000, based on actual cleaning, repair, and downtime costs.
Cancellations & No-Shows
Cancellation deadlines are measured from the scheduled pickup or service-start time.
Sedans / SUVs / Vans — Cancellations
- Standard Transfers — Cancellation within 6 hours of pickup: 100% charge.
- Standard Hourly — Cancellation within 24 hours of service: 100% charge.
Sprinters / Buses — Cancellations
- Standard Transfers — Cancellation within 72 hours of pickup: 100% charge.
- Standard Hourly:
- Within 96 hours: 75% charge.
- Within 48 hours: 100% charge.
Special Events — Cancellations
Includes Super Bowl, Coachella, BottleRock, weddings, festivals, concerts, conventions, and major corporate events:
- Sedans / SUVs / Vans: Within 7 days: 100% charge.
- Sprinters / Buses: Within 30 days: 75% charge; within 21 days: 100% charge.
- Multi-Vehicle / Large Events: Within 30 days: 50%; within 21 days: 75%; within 14 days: 100%.
Reservations in other states and countries may have different cancellation policies. Please confirm the applicable cancellation policy with your reservation agent at the time of booking.
No-Shows
No-shows, on-site cancellations, and service terminated because of misconduct, illegal activity, or unsafe behavior are charged at 100%. Eligible refunds are issued only to the original payment method.
Passenger Conduct
No smoking, vaping, illegal drugs, controlled substances, or underage drinking in any vehicle. Alcohol requires prior approval and must comply with applicable law. Chauffeurs may refuse unsafe routes/stops or terminate service without refund for misconduct, threats, excessive intoxication, illegal activity, unsafe behavior, or property damage.
The booking client is responsible for all passengers and for damage, cleaning, repairs, or related charges.
Vehicles, Delays & Lost Items
Vehicle requests are subject to availability. If the reserved vehicle is unavailable due to an emergency, mechanical issue, accident, or safety concern, Chauffyr.com (Global Chauffeured Service) may provide a comparable or upgraded vehicle at no additional cost.
Chauffyr.com (Global Chauffeured Service) is not responsible for delays caused by traffic, weather, road closures, flight delays, or circumstances outside our control. We are not responsible for lost, stolen, damaged, or forgotten items; return or delivery costs may apply.
Payment & Disputes
The client authorizes the card on file to be charged for valid reservation charges, waiting time, overtime, tolls, parking, airport fees, cancellation/no-show fees, damage, cleaning, and approved extras. A $25 administrative fee may apply to each invalid credit-card dispute or chargeback.
By booking, riding, or arranging service with Chauffyr.com (Global Chauffeured Service), you confirm that you have read and accepted these Terms & Conditions.
SMS / Text Messaging Terms
Chauffyr offers an opt-in SMS program for transactional flight-status, gate/terminal change, and delay alerts. See the full SMS Terms at /text-alerts. Program: flight-status and gate/delay alerts. Up to 6 messages per trip. Msg&data rates may apply. Reply STOP to cancel, HELP for help.
Contact
Questions: book@chauffyr.com · +1-833-457-5466